Delete Data (DB Corrupted)

• Disconnect the Data Flow and close all Work Plans

• Go to Options -> Delete Data

• In the Delete Data panel, select: 

  • Previous Date to the error (15 days or more is recommended)

  • Tick and Minute

  • Select the symbol(s) with the corrupted history 

• Click the Delete button and wait

• Close the Platform.

• Wait 30 sec 

• Restart Deepchart

Remove Database Folder

• Access to: Options > Settings > Various

• Copy the path  "Database Folder"

• Disconnect the Data Feed, close all Workspaces and turn off Deepchart

• Open Windows Explorer

• Paste the previously copied path (Go to the pasted directory)

• Delete the Database folder

• Restart Deepchart

Lack of Realtime Data or Unavailalbe Data

Verify that you have subscribed markets correctly with the data provider:

• Connect the data feed (Name of connection-remove check)

• Close all Workspaces (Workspace)

• Access Options > Manage Symbols

  • Make sure you have added the correct markets and that next to the Name there is associated the correct name of data feed connection profile, if not:

    • Select Markets 

    • Right-click the data feed column) and in the drop-down menu dialog associates the market with the correct connection

    • Click on "Select" to save the change

  • Close window "Manage Symbols"

• Reconnect the Data Feed

• Open a new Chart

Data Feed Connection Failed

1. Turn off the Deepchart Software

2. Download Visual C++. link to download Visual C++.

3. Restart the Deepchart Software and connect to data feed.