This method works for any prop firm that uses dxFeed Prop connectivity. Once you have your credentials, follow the steps below.

1. Get Your Credentials

Your prop firm will provide dxFeed credentials after you purchase or get funded. Check your:

• Email from your prop firm

• Broker Dashboard — log in and look for account credentials

You will need:

• dxFeed Username

• dxFeed Password

2. Check Your Connection Speed

Before adding the connection, run the Diagnostic Report to check your internet speed. This helps you decide whether to use MBO or MBP.

1. In the DeepChart toolbar, click the ? (Question Mark) icon

2. Select Contact Support

3. Choose “I have a problem or delay with the platform”

4. Review the DeepChart version, operating system, CPU and memory usage, IPv4/IPv6 connectivity, regional ping and download speeds

5. Click “Click Here to Confirm” to allow the platform to collect additional connection and system information

No username or credentials are collected during this process.

Based on the results:

• If the connection is stable and fast, select MBO in the next step

• If the connection is slower or less stable, select MBP

3. Connect dxFeed Prop to DeepChart

Once you have the credentials and have checked the connection speed, add the feed inside DeepChart.

1. Open DeepChart and go to Feed Settings

   

2. Click Add Connection

3. Under Feed Source, select dxFeed Prop

4. Enter any name for this connection

5. Enter the dxFeed Username and Password provided by your prop firm

6. Under DOM Type, select MBO for the most granular market depth on a fast and stable connection, or MBP for a lighter feed

   

7. Click Save and then Connect

If MBO causes data delays, switch to MBP in Feed Settings and reconnect.

4. Configure Symbol Manage

Once connected, verify that the feed is linked to the correct exchanges before opening a chart.

1. Go to Options in the top menu

2. Click Symbol Manage

3. Check that your preferred exchange is connected to the dxFeed Prop data feed

4. If the exchange is already listed, change its Data Feed source to your dxFeed Prop connection and press Set

5. If the exchange is not listed, click Subscribe, find the exchange, select the dxFeed Prop connection and press Select

6. Close Symbol Manage

5. Open a Price Chart

Once Symbol Manage confirms the feed is active, open a chart.

1. Go to New

2. Click Price Chart

3. Select an instrument such as ES or NQ

4. Click OK or Open — the chart will load with live data

You are now live on DeepChart with your dxFeed Prop data feed.

6. Using the Same Feed on DeepChart & DeepDom

You can use the same dxFeed username and password on DeepChart and DeepDom.

DeepDom requires Level 2 data. Use MBO in both DeepChart and DeepDom Feed Settings.

Steps to Connect DeepDom

1. Open DeepDom and go to Feed Settings

2. Click Add Connection

3. Select dxFeed Prop

4. Enter the same credentials used in DeepChart

5. Set DOM Type to MBO

6. Click Save and then Connect

Both platforms will now run simultaneously on the same dxFeed data feed without conflicts.

Still Having Trouble?

Our support team is available 24/7 and ready to help you with any issue you encounter.

When reaching out, please include:

• A screenshot of the issue

• A brief description of what you were trying to do

Support Ticket (Fastest Response) Visit www.deepcharts.com and chat with our team directly on the website.

Email Support Reach us at support@deepcharts.com — please note that email responses may take a little longer than a support ticket.