Overview

If deleting data from the software does not fix the issue, the symbol’s data files may be fully corrupted. In this case, you must manually delete the data folder so DeepCharts can rebuild it.

⚠️ Use this method only if the software method fails.

When to Use This Method

• Charts still not moving after software delete

• Repeated data errors or file path errors

• Missing or corrupted data files

Steps to Delete Data from Database Folders

Step 1: Find the Database Folder Path

1. Open DeepCharts

2. Go to:

3. Copy the Database Folder Path
   
   

Step 2: Delete the Symbol Folder

1. Open File Explorer

2. Paste the copied path into the address bar

   

3. Locate the folder for the affected symbol

4. Delete only that symbol’s folder

   

⚠️ Do not delete folders of other symbols unless necessary.

Step 3: Restart DeepCharts

1. Close DeepCharts if it is running

2. Restart the application

3. Open the chart again

DeepCharts will:

• Recreate the folder

• Download fresh data automatically
  
  

Important Notes

• Always restart DeepCharts after deleting folders

• Skipping restart may cause file path errors

• This does not affect your account or data feed