Troubleshooting Steps

1. Check for active subscription: Ensure that you have an active Deepcharts subscription. If your subscription has expired, you will need to renew it.

2. Check for other active sessions: Make sure the platform is not open on another computer. Having the platform open on multiple devices simultaneously may cause license validation issues.

3. Verify email and license code: Double check that the email address and license code have been entered correctly. We recommend copying and pasting the codes to avoid typos.

4. Check hosts file configuration: The hosts file is a system file that associates domain names with IP addresses. An incorrect configuration of this file may prevent your license from connecting properly to our servers. If necessary, consult a specific guide to safely edit this file.