Overview

If your data feed is connected but the price chart is not updating, this usually happens due to market conditions, incorrect settings, or corrupted local data. Follow the steps below to identify and resolve the issue.

Possible Causes & Solutions

1. Market Is Closed

Before troubleshooting further, confirm that:

• The market is currently open

• It is not a weekend or market holiday

If the market is closed, prices will not update even if the feed is connected.

2. First-Time Feed Connection Issue

If you connected the data feed for the first time and prices are not moving:

1. Close DeepCharts

2. Restart the application

3. Reconnect the data feed

In most cases, this immediately resolves the issue.

3. Incorrect Exchange Assigned to the Symbol

If your chart is not linked to the active data feed:

• Open Symbol Manager

• Make sure the symbol’s exchange data feed matches the currently connected feed

📌 If the exchange is set to a different or disconnected feed, prices will not update.

4. Corrupted Data (Most Common Cause)

If the above steps don’t work, your local market data may be corrupted. You can fix this using either of the methods below.

Method 1: Soft Data Delete (Recommended First)

Steps:

1. Close all charts and workspaces

2. Disconnect from all data feeds

3. Go to:

4. Click Select Symbol

5. Choose the affected symbol

6. Select 2–3 days back from today

7. Click Delete

After deletion:

• Reopen the chart

• DeepCharts will automatically download fresh data

If the chart still does not move, proceed to Method 2.

Method 2: Manual Data Folder Deletion (Hard Reset)

Steps:

1. Go to:

2. Copy the Database Folder Path 

   

3. Open File Explorer 

   

   
   

4. Paste the path into the address bar

5. Locate the folder for the affected symbol

6. Delete only that symbol’s folder

   

   ⚠️ Do not delete other symbol folders unless needed.

Final Step

• Restart DeepCharts

• Open the chart again

✅ The platform will recreate the folder and download fresh data.

Important Notes

• Always restart the platform after deleting data folders

• Failing to restart may result in file-path errors

• This process does not affect your account or subscription