Overview

This error occurs when a user attempts to connect a Rithmic data feed or trading account without signing the required Market Data Agreement.

Rithmic requires all users to log in through R | Trader or R | Trader Pro at least once to accept the market data agreements before third-party platforms like DeepChart can connect.

Cause

• Market Data Agreement has not been signed

• User has never logged in to R | Trader / R | Trader Pro

• Agreement acceptance is mandatory before data access is allowed

This is a Rithmic compliance requirement, not a DeepChart issue.

Solution 1: Sign Agreement via Rithmic Website (Recommended)

Steps

1. Open the Rithmic signup page:

2. Log in using your Rithmic username and password

3. Review and sign the Market Data Agreement

   • Select Non-Professional if applicable

4. Save and confirm the agreement

5. Restart DeepChart and reconnect the data feed

✅ In most cases, this resolves the issue immediately.

Solution 2: Sign Agreement Using R | Trader Pro

Use this method if you cannot log in to the Rithmic website.

Steps

1. Download R | Trader Pro:

2. Install the application on your PC

3. Launch R | Trader Pro

4. Log in using your Rithmic username and password

5. When prompted, sign the Market Data Agreement

6. Close R | Trader Pro (or keep it running)

7. Open DeepChart and reconnect the data feed

Final Notes

• Agreements must be signed before connecting via DeepChart

• Select Non-Professional status if applicable

• This step is required only once per account