Overview

Some users may encounter an “Installation Setup Failed” error while installing DeepChart on Windows. This usually happens because required system components are missing or incompatible.

When this error appears, you can click Log File in the installer to view detailed information about why the setup failed.

How to Diagnose the Issue

Step 1: Review the Installer Logs

1. In the installation error window, click Log File

2. Review the log to identify the reason for the failure

If the log details are unclear or difficult to understand, you can submit the log file to DeepChart Support for further investigation.

Common Causes and Solutions

Cause 1: System Language Is Not English

Description

DeepChart installation and some of its dependencies require Windows system language to be set to English.
If your PC language is set to another language, the installer may fail unexpectedly.

Solution

1. Change your Windows display and system language to English

2. Restart your PC

3. Run the DeepChart installer again

✅ This resolves installation failures for many users.

Cause 2: Missing or Outdated Microsoft Visual C++ Redistributable

Description

DeepChart requires the latest Microsoft Visual C++ Redistributable to install and run correctly. If it is missing or outdated, the installer may fail.

Solution: Install Latest Visual C++ Redistributable

If you are not sure about your system architecture, install both X86 and X64 versions.

Steps

1. Download the required Visual C++ package(s)

2. Install the package(s)

3. Restart your PC

4. Run the DeepChart installer again

Cause 3: SlimDX (Graphics Rendering) Issue

Description

DeepChart uses SlimDX for graphical rendering. In rare cases, system-level graphics or DirectX issues can prevent the installer from completing successfully.

Solution Options

Option 1: Install DeepChart on Another PC

If available, try installing DeepChart on a different Windows machine.

Option 2: Fresh Windows Installation

If you do not have access to another PC:

• Perform a fresh Windows installation

• Install system updates and required components

• Reinstall DeepChart

This resolves the issue in most SlimDX-related cases.

When to Contact Support

If the issue persists after following the steps above:

• Collect the installer log file

• Contact DeepChart Support

• Attach the log file so the team can investigate further

Final Notes

• Always restart your PC after installing system dependencies

• Avoid running multiple installers simultaneously

• Keep Windows and graphics drivers up to date